If you are not happy with your online purchase please log into your account and submit a returns request form.
We will refund any items that are not suitable if you return them to us unworn and in perfect condition within 14 days of receipt. Refunds will be credited to your original method of payment.
Items must be returned with all labels intact. All items should be in their original packaging.
ONLINE PURCHASES CAN BE RETURNED BY POST OR IN STORE
Please return all goods with the original packing note and reason for return to –
THE END, BRIDGE HOUSE, 155 HIGH STREET, RUISLIP, LONDON, HA4 8JY
STORE OPENING HOURS
10am - 6pm Monday to Saturday
11am - 5pm Sunday
Please allow 10 working days from the day your parcel is received for your refund to be processed. Please note that refund times are dictated by the card issuers and are outside of our control. We will email you to let you know when your refund has been completed.
For hygiene reasons, we cannot offer refunds on earrings, underwear or swimwear. This does not affect your statutory rights.
If returning your item by post please ensure that you have a proof of posting certificate from your post office. Without this, we cannot refund you if we do not receive your parcel.
Reference the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order